Summary of terms and conditions
Please note this summary provides an overview of the basic terms and conditions, customers may wish to study our full terms and conditions which are available at our office .
A contract is entered when an estimate is accepted and the customer either verbally or written requests a full template visit.
If the customer decides During or after template not to go ahead with the order a template fee of £120 will be due.
If production has either started or is completed the full order value is payable, less any costs which have not been incurred.
A deposit of 60% is payable on order , with the balance payable before installation commences.
Supply only orders will not be released until full payment has been received.
All products remain our property until all monies due to us are paid in full.
Delivery dates are estimates only, and not the essence of the contract, we will not be held responsible for any repercussions this may have on other works.
Estimates remain valid for a period of 30 days from the date, on the paperwork
Once fitting is complete, the client or there representative will be required to make an inspection of the work and sign off completion.
Supply only goods, delivered to site must be completely checked by the client or their representative and the delivery note signed.
We will accept no responsibility for stone damaged by others. Any replacements will need to be paid in full.
Minor decoration work may be required after a worktop is fitted, in particularly confined spaces to walls or along the top edge of the up-stand and wall. This is the responsibility of the client to action.
It is the Customer’s responsibility to ensure that cabinets are secured firmly to the wall, are level and are sufficiently strong to support the weight of the heavy stone worktops. Similarly the floor needs to be suitably strong.
The Customer is responsible before templating & fitting for removal of existing or temporary worktops. Alternatively we can remove existing worktops for a fee to be included with this Contract.
After templating, the Customer must ensure cabinets and supports are not moved. Measurements taken at that time are crucial to ensure a good fit. Changes after templating are likely to cause significant difficulties and expense for which the customer is fully liable
We reserves the right to add joints where necessary, commensurate with health and safety guidelines and accessibility
We do not do plumbing, electric or gas work. Our fitters will test the fit and/or setting of components supplied. We may fix sinks and hobs to the stone worktops, but the customer should ask a suitably qualified plumber, gas fitter or electrician to connect the water, gas or electricity. We do not provide this service.
Walls are rarely straight or square, so small gaps between the stone worktop and the wall should be expected. Our fitting team may also need to cut-into plaster next to the stone worktop to minimize gaps. It is the responsibility of the Customer to make good these areas.
As a natural product Granite and Marble colour varies from slab to slab and is subject to natural pitting, pockmarks, veining and fissures, these are not faults but part of the beauty of natural stone, we reserve the right to fill these with polyester resins if there size allows.
All samples given are purely indicative of veining and colour and may vary from the actual slab that the worktop is cut from, if this is an issue please visit our factory, where you can view the material prior to production.
Your estimate is based on the sizes you have provided, if these vary after template the price will be adjusted either up or down.
To enable us to complete Your Template Satisfactorily
Please be aware of the following Points.
The customer or customers representative must be on site at the time of templating, if the customer does not attend, any instructions/information given by her representative ( builder - Kitchen fitter – designer ) will be deemed to have been given by the customer and any issues arising from such information shall be the customers responsibility.
All Base Units must be fixed to the wall and level.
Batons may be required along the back wall if carcasses are not solid backed.
All temporary work-surfaces must be removed, this includes the removal of Sinks and hobs if fixed to the temporary tops.
Range and free standing Cookers must be in their final position.
Inset sinks must be able to sit in their final position, this may involve your kitchen fitter cutting out part of the carcass.
Existing hobs must be accessible to measure their underside, to establish the correct cut out dimension.
New Hobs must be on-site or the Cut-out Dimension emailed to the office.
Sink templates for under-mount sinks must be made available to the templater, if no template is available, the sink may need digitizing at the factory,and this will incur a charge of £45.
The Standard overhang is 35mm from the carcass and therefore 15mm in-front of a normal 20mm door, if you require a bigger overhang please inform us at template.
If we are templating existing worktops please ensure these are totally clear for when we arrive.
Please be aware that although Granite slabs are up-to 3 metres in length handling constraints and cut-outs can reduce this size, as a guide with a normal sized under-mount sink this can be reduced to no more than 2.7 metres and with a hob cut-out 2.3 – 2.5 metres depending on material.
We do not Template unless an order has been placed.
From Taking the template to installation is normally 7 – 10 working days, although special order materials can alter this.The estimate is for Granite only and any sinks and taps required will be priced separately
The Best Price Guarantee
Granite is a very hard, crystalline, igneous rock primarily composed of feldspar, quartz, orthoclase or microcline accompanied by one or more dark minerals. It is visibly homogeneous in texture. It is the most common plutonic rock of the Earth's crust, forming by the cooling of magma (silicate melt) at depth.
The term "Granite" is derived from the Latin word "Granum" meaning "grain" because of its granular nature. Italian granito, from past participle of granire to granulate, to make grainy, from grano, grain.
Granite is the hardest building stone and occupies a prominent place among dimensional stones on account of its hardness, resistance to weathering, capability to take mirror polish, fascinating colours and textural patterns.
The principal characteristics of dimensional granite also include high load bearing capacity, crushing strength, abrasive strength, amenability to cutting and shaping without secondary flaws, ability to yield thin and large slabs and - above all - durability. Polished granite slabs and tiles have achieved a special status as building stones world over.
Molecular structure renders granite very stable but rigid , it will not bend or flex in worktop thicknesses,therefore granite is not suitable for very long span applications. It can incorporate natural flaws, pit marks,shakes(natural breciation-flaw that does not carry througn the whole thickness ), veining, irregularities and colour can never be guaranteed to remain consistent throughout the whole slab, Granite sometimes is susceptible to 'blowing out' This occurs when contact is made when cutting or grinding, this is very common in large particled granites and we reserve the right to fill and seal the affected areas with polyester Resins (colour may vary) to ensure the material is not left with any sharp edges or chips. Maximum length of worktops vary from colour to colour, although size and shape of any cut outs can reduce this dramatically
Granite and Quartz Facts
Not all granites are "true" granites however for commercial purposes they are grouped together
Quartz worktops are man made and not a natural Material
Not all black granites are the same.
Granite and Quartz will scratch and chip when abused however it can be repaired!
Granite can stain however it is possible for them to be removed.
Quartz would not normally stain
Not all granites need to be sealed.
Quartz Does not need to be sealed
Sealing granite will not protect from acid or alkali etching
Sealing correctly is not a five minute job. Take care and time and do it properly.
Granite sealed correctly will last for many years before "topping up".
Granite does not contain harmful radon gases.
Granite does not come from only mountainous regions.
Polished edges could be a slightly diffrent colour and the depth of polish not the same as the factory surface finish of the slabs,examples of our work are on show at our factory showroom.
Thin and long narrow lengths of granite and Quartz can break easily.
Large cut-outs can dramatically reduce the maximum length of worktops
Granite is not expensive in comparison to other so-called quality materials.
Granite is not difficult to clean, mild soap and water is all that is generally required.
Granite is not man-made and does not come from a factory mould! Each piece is unique.
Drainer Grooves and Recess Drainers in both Quartz and Granite could be of a duller finish than the surrounding surface because of the compexities of the polishing process and this can be more noticable on darker colours.
Samples that may be given, are purley indicative of colour and structure and should not be taken as an exact replica of the material, all slabs are available to view in our factory.